Q: HOW DO I GET AN INVOICE OR RECEIPT FOR MY PURCHASE OR REGISTRATION?
A: You can find the invoice at the bottom of the confirmation email we sent you at the time of your initial purchase or subscription. Check your emails or contact us to request that the invoice or receipt be resent to you.
Q: HOW DO I CHANGE MY LOGIN EMAIL ADDRESS?
A: If you are able to log in, you can change your login email address at any time via your settings page. If you cannot reset it because you no longer have access to the email address associated with your account, you will need to contact us so we can verify that you are the account holder.
To facilitate this process, please include the following information in your message to us:
1. The email address on file for your account (if known);
2. The last four digits of the card used to subscribe;
3. The card's expiration date on file;
4. The approximate date of your last purchase.
Q: HOW DO I ACCESS ALL THE CONTENT?
A:
1. Make sure you are logged into your account.
2. Go to the "Browse" tab.
3. Here you will find all the platform's content.
Q: HOW DO I RESET MY PASSWORD?
A: If the login page asks for a password and you don't have one or have forgotten yours, here is how to reset it:
1. Visit the login page and enter your email address.
2. Click "Next".
3. Below the password field, select "Reset your password".
4. Enter your email address on that page and select "Reset password".
5. If you are an active customer, a link will be sent to you via email to create a new password. Check your inbox for the email containing this link.
6. Click the link in the email and reset your password.