User FAQ
Purchasing & Billing
Q: How Do I Purchase the PPV?
A: Web Browser: Visit www.codatv.com. Mobile App: Purchase in-app via the CODA Network app.
Q: Do I Need a Subscription to Watch the PPV?
A: No. PPV events are one-time purchases—a subscription is not required.
Q: What Payment Methods Are Accepted?
A: CODA accepts major credit and debit cards. Prepaid cards are not accepted.
Q: Why Was My Payment Declined?
A: Check if your card details are correct or try a different card. Prepaid cards are not accepted.
Q: Can I Pay With PayPal or Other Digital Wallets?
A: CODA currently accepts major credit and debit cards.
Q: Can I Get a Refund If I Miss the Event?
A: No Refund After Event Starts: If you've purchased a PPV event, once it starts, the sale is final and no refunds will be provided, even if you are unable to watch or experience technical issues.
Q: Why Can’t I Purchase the PPV in My Country?
A: The event promoter may have regional restrictions in place.
Viewing
Q: How Do I Watch the Event After My Purchase?
A: 1. Download the CODA Network App – Available on Roku, Firestick, Android TV, Apple TV, iOS Devices, and Android Devices. 2. Log In – Use the email and password you used when purchasing the event. 3. Start Streaming – Tap the play button, or your stream will begin automatically when the event goes live.
Q: What Devices Can I Use to Watch the PPV?
A: iOS Devices, Android Devices, Android TV Devices, Apple TV Devices, Firestick Devices, and Roku Devices.
Q: What Are the Minimum System Requirements?
A: Mobile OS: iOS 15.0+ / Android 10+. Internet Speed: Minimum of 20Mbps for optimal playback.
Q: Please Note
A: Variances in your local network and other external factors may impact your viewing experience even if your speed is typically 20Mbps or higher.
Q: Why Can’t I Watch My Purchase From a Web Browser?
A: Due to security and licensing restrictions, CODA does not support browser streaming. To watch, use the CODA Network app on a supported device.
Q: Can I Cast or Mirror the PPV to My TV?
A: Yes! You can cast using AirPlay on Apple devices or Chromecast for Android and Chrome users.
Q: Can I Stream on Multiple Devices?
A: No. Each purchase is linked to your account and can be streamed on one device at a time. You can switch devices, but simultaneous streaming is not allowed.
Technical Issues
Q: Having Trouble Accessing Your Account?
A: Try resetting your password at www.codatv.com or through the CODA mobile app. If you still need help, contact INFO@THECODANETWORK.COM.
Q: My Stream Isn’t Working. What Should I Do?
A: 1. Check Your Internet Connection – Ensure you have a stable Wi-Fi or mobile data connection. Slow speeds can cause buffering. 2. Low Signal Area – If you're in an area with weak Wi-Fi or mobile signal, buffering may occur. Try moving closer to your router or switching to a stronger network. 3. Refresh the Stream – Try refreshing the stream or restarting the app to see if it resolves the issue. 4. Restart Your Device – Sometimes, a quick device reboot can fix playback problems. 5. Update Your App – Ensure your CODA Network app is up-to-date. An outdated app might cause playback issues. 6. Check for Device Compatibility – Ensure your device is supported by the CODA Network app. Some devices may not work with certain stream formats.
Q: How Do I Reset My Password?
A: Go to www.codatv.com or use the CODA Network mobile app to reset your password. You’ll get a reset link sent to your registered email. Note: Password resets can’t be done from the TV app.
Q: What Should I Do If I’ve Pressed Play and the Stream Is Taking a While to Start?
A: If you’ve pressed the play button and it’s taking a while to start, don’t worry—this can happen as the network adjusts to your internet speed. Try the following: 1. Be Patient – The stream may take a few seconds to adjust to your connection. 2. Check Your Internet – See our minimum requirements. Ensure you have a stable Wi-Fi or cellular connection. Slow speeds can cause delays. 3. Refresh the Stream – Exit the player and reopen it to see if it loads faster. 4. Restart Your Device – Sometimes a quick reboot helps improve performance. If the issue continues, try switching to a stronger network or moving closer to your Wi-Fi router.
Streaming & Rights
Q: Can I Rewatch the PPV If I Missed It?
A: No. PPV is live-only.
Q: Can I Share the PPV on YouTube or Other Platforms?
A: No. Purchasing a PPV grants you a personal viewing license only. Rebroadcasting, streaming, or sharing the event on platforms like YouTube or Facebook is a copyright violation and may result in legal action. CODA actively monitors for unauthorized streams.
Q: What Countries Is CODA Available In?
A: CODA Network is available in 178 countries worldwide.
Q: Is CODA Responsible for Event Restrictions, Pricing, or Availability?
A: No. CODA only distributes the livestream. Pricing, availability, and any restrictions are set by the event promoter.