Welcome to FreeTV (the “Application”), provided by Olympusat, LLC (“Olympusat”). FREETV and/or its affiliates provide the features of the Application to you subject to the following conditions. If you visit or use the features of this Application, you expressly accept these conditions. Please read them carefully. In addition, when you use any current or future service or business through a link in the Application, you will also be subject to the guidelines, terms and agreements (“Third-Party Terms”) applicable to that service or business. If the conditions set forth herein are inconsistent with such Third-Party Terms, the Third-Party Terms will prevail. For the avoidance of doubt, by using this Application and any of its affiliated websites and/or subdomains, you accept our Privacy Policy.
FreeTV publishes this privacy statement to inform our customers of our policies regarding privacy. The information provided here represents our policy regarding the collection and dissemination of information for our web application.
When you visit FREETV or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by posting notices on this application or by email in response to you. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. By using the application, you expressly agree to allow FREETV to communicate with you electronically about your account, as well as news and information about FREETV.
Information when you choose to provide ratings or reviews, taste preferences, account settings to the extent applicable, set preferences in your account to the extent applicable, or otherwise provide us with information through our service or elsewhere.
If you subscribe to our paid service (subscription services), we will collect information related to your payment method (such as credit or debit card data securely processed by our payment processors), billing address, transaction history and subscription renewals. This information is necessary to process your payments and manage your subscription. If you subscribed through an app store or third-party platform (for example, the App Store, Google Play, Roku or Amazon), the payment is processed by that third party in accordance with its own privacy policy, and FREETV does not receive your card data.
We only collect information from you while you use the application. We collect information about you and your use of our service, your interactions with us and our advertising, as well as information about the device used to access our service (for example, and to the extent available, gaming systems, smart TVs, mobile devices and set-top boxes). This information includes:
a. Your activity on the FreeTV service, such as title selections, watch history and search queries; device ID or other unique identifiers; device and software characteristics (such as type and configuration); connection information; page view statistics; referring URL; IP address (which may indicate your general location); and standard browser and web server log information.
b. Details of your interactions with Customer Service, such as the date, time and reason for contacting us; transcripts of any chat conversations; and, if you call us, your phone number and recordings of customer service calls.
c. Information collected through the use of cookies, web beacons and other technologies, including advertising data (such as information about the availability and delivery of ads, the site URL, and the date and time). Please see our Cookies and Internet Advertising section for more details.
We store your information in an encrypted database on our servers. It is retained for the purpose of providing you with a more valuable experience while using the application and our website for as long as you continue to use the application or our website.
We may supplement the information described above with information we obtain from other sources, including online and offline data providers (“Service Providers”). Such supplemental information may include demographic data, interest-based data and Internet browsing behavior.
We and our Service Providers use or may use cookies and other technologies (such as Web Beacons) for various reasons. For example, we use cookies and other technologies to make it easier to access our services by remembering you when you return; to provide and analyze our services; to learn more about our users and their likely interests; and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use.
If you have an active subscription, we may continue to collect and use advertising data when you watch FAST Channels or titles with advertising or promotions under Section 6.2 of the Terms of Use. We will use this data to deliver and measure that advertising.
If any personal information (such as email address, gender, date of birth, state, zip code, country of residence, etc.) is obtained from visitors to the Application, it will not be sold or shared with any third party, except for the purpose of directing targeted advertising to you as described below and without requiring additional permission from you, which is granted by your acceptance of the Terms of Use when you registered and as described further in this Privacy Statement. In some situations, we may be legally required to disclose information about you to the government or other third parties. If requested or required by law, we may disclose information about you to law enforcement, government or court officials if we believe it is necessary or appropriate to investigate or resolve potential problems or inquiries.
We may share information in aggregate form with vendors, partners and other third parties (such as Nielsen, other audience measurement companies, movie studios, cable, satellite and telephone companies, and social media platforms) for their own purposes, such as analyzing the use of particular content items, including how often a particular movie was streamed or how much of a particular movie was watched.
FreeTV wants to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
If you make a request, we have 30 business days to respond to you. If you would like to exercise this right, please write to legal@olympusat.com.
Under California Civil Code Section 1798.83, California residents may obtain certain information about the types of personal information that businesses with which they have an established business relationship have shared with third parties for direct marketing purposes during the preceding calendar year. In particular, the law requires businesses to inform consumers of the categories of personal information shared with third parties, the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. To request a copy of the information disclosure provided by FREETV under California Civil Code Section 1798.83, please contact us at legal@olympusat.com. Please allow 30 days for a response.
For users residing in the European Union, FREETV informs you that the processing of personal data is subject to Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR). EU users have additional rights under that regulation, including the right to lodge complaints with data protection authorities. For any inquiry related to your rights under the GDPR, you may contact legal@olympusat.com.
In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), you have the right to exercise your rights of Access, Rectification, Cancellation and Opposition (ARCO Rights) with respect to your personal data. To exercise any of these rights, you may contact us at legal@olympusat.com. We will process your request within the time periods established by applicable law. You also have the right to revoke your consent to the processing of your personal data and to limit its use and disclosure.
Last updated: October 14, 2026.
We recommend that you periodically review these policies so that you always know what information we collect, how we use it and with whom we share it. When we make material changes to this Privacy Policy, we will notify you through the Application, the Site or by email before they take effect.
Contact us:
If you have any questions or concerns about the Application’s Privacy Policy or its implementation, you may contact us at legal@olympusat.com.
Free TV Latinoamérica, S.A. de C.V. (“FREETV”), with its address at 477 S Rosemary Ave #306, West Palm Beach, FL 33401, United States, as the data controller, provides you with this Privacy Notice in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties and other applicable regulations (the “Law”).
To fulfill the purposes described in this Privacy Notice, FREETV may collect and process the following categories of personal data of its customers, suppliers and business partners, as well as of their representatives and contact personnel: identification data; contact data; employment data; tax data; financial and asset data; legal representation data; commercial transaction data; and access and security data. FREETV does not collect sensitive personal data for these purposes.
Primary purposes, necessary for the legal relationship with you: (a) identifying you and verifying your information; (b) entering into, managing, performing and following up on contracts, insertion orders, licenses and other commercial instruments; (c) managing payments, collections, invoicing and the issuance of tax receipts; (d) onboarding and managing suppliers; (e) complying with legal, tax, accounting and regulatory obligations; and (f) responding to requests from authorities and defending FREETV’s rights.
Secondary purposes, not necessary for the legal relationship: sending you information about FREETV and its group’s services, events and news. If you do not want your data to be processed for this purpose, you may say so at any time by writing to legal@olympusat.com. Your refusal will not be grounds for terminating the business relationship.
FREETV may transfer your personal data, without requiring your consent, in the cases permitted by the Law, including: (a) to Olympusat, LLC and the other companies of its group, which operate under the same internal processes and policies, for the centralized management of contracts, payments and business relationships; (b) to competent authorities, when required by law or by a resolution; and (c) when necessary to maintain or perform the legal relationship with you. FREETV may share your data with processors (for example, providers of accounting, technology or legal services) that process it on FREETV’s behalf and under its instructions.
You may access your personal data, rectify it, cancel it or object to its processing (ARCO rights). To do so, you must submit your request in writing to the Personal Data Protection Department by email at legal@olympusat.com, together with: (a) your name and a means to communicate the response to you; (b) documents evidencing your identity or, where applicable, your legal representation; (c) a clear description of the data and the right you wish to exercise; and (d) any document that facilitates locating the data.
FREETV will respond to your request within a maximum period of twenty (20) business days from the date the request was received. If the request is granted, it will be made effective within fifteen (15) business days following the date on which the response is communicated.
Where processing is based on your consent, you may revoke it by sending a request to legal@olympusat.com, following the procedure in Section V. Revocation will not have retroactive effect and will not apply where processing is necessary to fulfill obligations arising from the legal relationship or from the law.
You may limit the use or disclosure of your personal data, especially for secondary purposes, by sending a request to legal@olympusat.com.
FREETV maintains administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use, access or processing.
Your personal data will be retained for the term of the legal relationship and, thereafter, for the periods required by applicable legal, tax and accounting provisions, after which it will be blocked and deleted.
FREETV may modify this Privacy Notice due to legal changes or changes in its processes or services. Modifications will be published on this same page with their update date.
For any matter, question, comment or clarification related to this Privacy Notice or the processing of your personal data, you may contact us at legal@olympusat.com.
Last updated: October 14, 2026.